When you try to drag images from a website and see a forbidden symbol (🚫), there are several troubleshooting steps you can take to resolve this issue.

Solution 1: Restart Your Browser

When using browser extensions, you may occasionally encounter situations where the extension doesn't work properly. This can be caused by browser instability or abnormal behavior. Restarting your browser helps reset its operating environment to its initial state, potentially resolving the issue you're experiencing.

For detailed steps, please refer to this article: /support/article/restarting-your-browser

Solution 2: Reinstall the Browser Extension

When using the Eagle browser extension, if you encounter functional abnormalities or have multiple versions installed simultaneously, removing and reinstalling the extension can be an effective solution. This process removes old versions, clears incorrect settings and cache, ensuring settings and data are restored to the latest and cleanest environment for smooth extension use.

For detailed steps, please refer to this article: /support/article/how-to-reinstall-browser-extensions

Solution 3: Test with Other Websites to Troubleshoot Browser Functionality

If the browser extension isn't working correctly, it might be because the website you're trying to collect from restricts the use of third-party extension tools, including the Eagle browser extension.

For detailed steps, please refer to this article: /support/article/how-to-troubleshoot-browser-extension-issues

What to Do When You See a Forbidden Symbol While Dragging Web Images