Eagle license keys have strict security protection mechanisms to ensure that only legitimate purchasers can use them. If you see unfamiliar devices in "Manage Activated Devices," here are our security mechanisms for license keys and steps to check and resolve issues.

License Key Security Mechanism Explanation

We established strict license key management processes during the initial product design phase:

Purchase and Delivery Process: License keys purchased through the official store or authorized dealers are sent directly to your provided email address "via email" through the system only, without going through any third parties
Activation Security: After completing software activation, the license key will not be displayed or recorded in plain text on your device or software
License Key Viewing: When you need to view license key information again, you can only access your email account used for Eagle products and check the original purchase email to obtain the complete license key

Steps to Resolve Suspected License Key Theft

Confirm if the Purchase Channel is Legitimate
- Check whether you purchased from the official store or officially authorized dealers.
- The payment amount when purchasing. Low-priced license keys are usually resold repeatedly, and the bound email may not be yours, posing significant risks
Check Email Security
- If you purchased through official channels but still encounter license key theft, it's likely that your email security has been compromised
- We recommend checking the devices logged into your email and your email security settings to ensure no unauthorized access
Contact Official Customer Service

If you purchased through official channels and encounter this issue, please contact us for assistance:
- Send an email from the "email account bound to the license key" to services@eagle.cool
- Include screenshots of your Eagle product purchase details from PayPal in the email so we can verify that you are the legitimate purchaser

Important Notes

If you contact us using an email that is not bound to the license key, we will be unable to process your request to ensure license key security
License keys purchased through unofficial channels risk being shared by multiple users and cannot receive official support and assistance

What should I do if an unknown device appears under "Manage Devices"?